Getting the balance right between digital and in-person interactions

It's very important for the financial services sector to communicate with prestige, quality and esteem and historically that has been in person - the sector spends $18bn a year on office space and is purported to spend $100m a year on corporate hospitality. As technology evolves and customer communication preferences change, how can businesses ensure the same quality online? Listen to this Totem webinar to find out more.