Consumer Duty: How will it impact business practices?

The FCA has taken the position that more consumer protection is needed within the retail finance markets as well as clearer and higher standards for culture and conduct, comprising of cross-cutting rules and outcomes in support of consumer principles. In this guide, SimplyBiz provides insight into the regulator's expectations on manufacturers and distributors to whom the 'Consumer Duty' applies. It also covers the scope of the consumer duty and its application across the distribution process.